Quantcast
Channel: SaaS – Best Customer Success Blog | Trends & Articles for Enterprise Growth
Browsing all 53 articles
Browse latest View live

Image may be NSFW.
Clik here to view.

3 revenue resources to optimize for SaaS companies to maximize growth

During the early stages of SaaS companies, their primary focus is to grow the user base and start building revenue momentum from there. This is only sustainably profitable if those customers stay,...

View Article



Image may be NSFW.
Clik here to view.

Customer Health Score and Your Salesforce Dashboard (video)

Here’s a real-life example of how Clarizen combines Totango customer health insights and their Salesforce dashboard to create a 360-degree view of their customers. Yes you can pull data from Totango...

View Article

Image may be NSFW.
Clik here to view.

Customer Journey Mapping For SaaS Companies: New Strategy To Drive Growth

Totango announces research into customer marketing practices, a new version of its customer engagement platform and Customer Journey Mapping for SaaS workshops Dec 06, 2012 – Palo Alto, CA — Totango...

View Article

Image may be NSFW.
Clik here to view.

How many customers can (should) a customer success manager be responsible for?

We’ve been asked a lot how many accounts a customer success manager (CSM) should handle and what is the right number of customer success managers to have? There have been discussions on LinkedIn trying...

View Article

Image may be NSFW.
Clik here to view.

Improving the Customer Experience: The Processes and Emotional Aspects

The answers lie in cold hard data, but the execution requires a more human touch. For businesses to improve the customer experience, two dimensions must be considered: the business processes and the...

View Article


Image may be NSFW.
Clik here to view.

What are your customer engagement efforts supposed to accomplish?

KarmaCRM says proactive listening has several goals throughout the customer engagement cycle: To remain in contact with customers–following through on issues is part of the customer service process,...

View Article

Image may be NSFW.
Clik here to view.

EXCLUSIVE REPORT: Customer Intelligence for Software Companies

We wrote earlier about Aberdeen’s groundbreaking research into the value of customer intelligence: companies which use customer analytics in their customer facing business processes see 3x greater...

View Article

Image may be NSFW.
Clik here to view.

Value is the currency of customer retention

Are you “locking in” customer retention instead of fueling it with value? I found myself nodding to this article about why customer retention should be about value.  You definitely don’t want your...

View Article


Image may be NSFW.
Clik here to view.

Customer Growth Lessons for SaaS Companies Visualized (infographic)

Customer analytics help software companies see better retention rates and easily identify at-risk accounts. Totango partnered with Aberdeen to give you 10 recommendations and some interesting stats...

View Article


Image may be NSFW.
Clik here to view.

Customer Retention Guest Blog: Three Loyalty Moments

I spent my formative years at Hewlett-Packard, an engineering-driven company that believed great products sell themselves. But after several years running operations in the hypercompetitive luxury...

View Article

Image may be NSFW.
Clik here to view.

Top 10 Tweets From Marketo User Summit Day 2 #mus13

Caught between catching up on Sales 2.0 Conference tweets and Marketo User Summit tweets? Check out our recap from yesterday on the Sales 2.0 conference – loads of great insight! Today, we put a focus...

View Article

Image may be NSFW.
Clik here to view.

5 reasons to attend the Totango Pro Customer Playbook training course

What is the Pro Customer Playbook Course? It’s a 4-part training webinar series on how to become a Pro-Customer Company, a company that is customer centric and maximizes revenues from new and existing...

View Article

Image may be NSFW.
Clik here to view.

Jeff Bezos is the new and improved Steve Jobs

Where Steve Jobs was fanatical about product design, Jeff Bezos, Founder and CEO of Amazon, is fanatical about customer experience. I was really inspired by Jeff’s recent letter to his shareholders. He...

View Article


Image may be NSFW.
Clik here to view.

The big sales and marketing divide, tools to bridge the gap

I wanted to share this great infographic that just came out this morning from our friends at KnowledgeTree on sales and marketing friction points. It all started when their CEO Daniel Chalef wrote...

View Article

Image may be NSFW.
Clik here to view.

4 ways companies have implemented customer success into their business

Not all Customer Success teams start off fully organized before they are implemented. It would be nice to have a plan all laid out but sometimes it’s better to just get started. At the Customer Success...

View Article


Image may be NSFW.
Clik here to view.

5 things you need to know if you have a subscription based company

These days, where the customers have been crowned as kings and set the “rules of the game”, we see many companies that have adjusted towards reality and offer their services not only as a free trial...

View Article

Image may be NSFW.
Clik here to view.

From CMO to Chief Customer Experience Officer – shifting gears to meet...

HP recently announced that they were transitioning their latest CMO, Marty Homlish, and fitting him into a new role of “Chief Customer Experience Officer”. This role will focus on driving more...

View Article


Image may be NSFW.
Clik here to view.

Pro Customer Company is all about value

The SaaS industry is going through a revolution that has to do with placing the customer at the heart of the company. We call it the Pro-Customer revolution. Pro-Customer companies see their customers...

View Article

Image may be NSFW.
Clik here to view.

Top Tweets from #subscribed13 Day 1

Here are some of my favorite tweets from Day ONE of today’s events. “Lines between #B2C and #B2B are blurred. We live in a world of #B2Any” @tientzuo #subscribed13 — Nate Gemberling (@ngemberling)...

View Article

Image may be NSFW.
Clik here to view.

Why I think the “Internet of Customers” resonates better than Benioff’s...

The holy grail of the “internet of customers” is knowing which customer needs your attention and why. Back in March during Salesforce’s Customer Company Tour, I had posted that Marc Benioff got it...

View Article
Browsing all 53 articles
Browse latest View live




Latest Images